Effective date: June 18, 2026 · Last updated: June 18, 2026
Welcome to NEU HOME SERVICES. At NEU HOME SERVICES ("we," "us," "our" etc.), we connect homeowners with home improvement contractors for renovation of Customers' homes. NEU Home Services provides you with access to www.neuhomeservices.com ("Website") and all the Services available through the Website (collectively the "Services"). This Privacy Policy governs your visit to NEU HOME SERVICES and explains the manner in which we collect, store and safeguard information that results from your use of our Service. By using our Service, you agree to the collection and use of information in accordance with this Policy. Our goal in this Policy is to be completely transparent about the data we collect, why we collect it, and how we use it, in order to help you make your home improvement project a delightful experience.
Unless otherwise defined in this Privacy Policy, the terms used in the Privacy Policy have the same meanings as in our Terms of Use. Our Terms of Use ("Terms") govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ("Agreement"). Hence, you are advised to read this Privacy Policy carefully.
Information about the controller / business and contacts
Business: NEU Home Services
Address: 1023 E Lincolnway, Cheyenne, WY 82001
Email: admin@neuhomeservices.com
Definitions
Customers: "Customers" are the users who as homeowners use our Services.
Home Improvement Contractors: "Home Improvement Contractors" are users who have created accounts (free or paid) with us for rendering renovation services to the homeowners, participate in our advertising Services, and participate in other Services that we direct towards them.
Account related information: "Account related information" means contact information and biographical information about a customer or their representatives and contacts used for marketing, opening new user accounts to use our Services, and maintaining existing accounts.
Customer content: "Customer Content" means data or content in the customer properties to which the Company has access and any other data a customer submits to the Company, or the Company generates for a customer in connection with the use of the Services (not including account related information).
Claims: "Claims" means, collectively, claims, demands, suits, losses, damages, liabilities, costs, actions, judgments and expenses including reasonable attorney's fees.
Intellectual property rights: "Intellectual property rights" means all forms of intellectual property rights and protections, now known or hereafter established, that may be obtained for, or may protect, technology or other assets, which includes, but is not limited to, all right, title, and interest in foreign patents, patent applications, trade secret and non-disclosure rights, copyrights and author's rights, and trademarks, service marks, trade names, product names and brand names.
Personal identifiable information: "Personal Identifiable Information" means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable living natural person including but not limited to: (i) name, (ii) postal address, (iii) unique personal identifier, (iv) IP address, (v) email address, (vi) account name.
To whom does this Policy apply
Customers: "Customers" are users who as homeowners use our Service.
Home Improvement Contractors: "Home Improvement Contractors" (the "Contractors") are users who have created accounts, free or paid, with us for rendering renovation services to the homeowners, and participate in other Services that we direct towards them.
Types of data collected
Personal data. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data") such as:
- E-mail address
- First name and Last name
- Phone Number
- ZIP/postal code
Usage data
We may also collect information that your browser sends whenever you visit our Website by or through any device ("Usage Data"). This usage data may include information such as URL, IP address, UTM parameters, geolocation, browser type, language, the pages of our Website that you visit, the time and date of your visit, the duration of your stay at the Website, status and identity of your device, user agent, user ID and data about your interaction with the Website (session ID).
Location data
We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service, and to improve and customize our Service. You can enable or disable location Services when you use our Service at any time by way of your device settings.
Cookies data
Cookies are small data files that are sent to your browser from a Website and stored on your device. We use cookies necessary for the smooth functioning of the Website. By using the cookies we receive technical information specified in the section "Data We Process".
Third Party Cookies: We use Third Party Cookies to remember your preferences and various settings, and to serve you with advertisements that may be relevant to you and your interests.
You may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your respective web browser. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Any other information that you voluntarily choose to provide to us for the effective use of the platform, Website and Services (such as but not limited to information shared by you with us through e-mails, messages or calls).
How the data collected is shared
If you fill out a form to contact a Contractor, we may share personally identifiable information that you share with us and information about your use of our Website, with the party you wanted to contact. This may include data you input such as Search Criteria, Contractor Search Criteria, or log data that we collect as you use our Website.
If the Contractor wants to contact you based on the anonymized profile of "NEU HOME SERVICES" and the pages you visited, we will contact you to see if we can make that connection. Sometimes, if we are working with a third party to improve the leads we provide to our Contractors, we may provide that third party with additional but limited personally identifiable information for the sole purpose of their carrying out their duty to us.
Purpose of collection of data
- To connect you with the right people for home improvement of residential houses
- To initiate a productive and efficient relationship with the contractors
- Personalise Services and make recommendations
- Provide Customer support and respond to your requests, comments and inquiries
- Provide you with, and adapt to, your preferences regarding the agreed Services
- Fulfill orders, undertake transactions, facilitate and process payments
- To improve the effectiveness of the Website
- Internal record keeping
- Customize the content you see when you use our Website
Data We Process
The data we process is divided into the following categories:
From Customers:
- Full name, email, phone number — to contact you and provide a Service
- ZIP code/postal code — to understand if we can provide Services in your area, and to search for information about the average cost of similar Services in your region
- Insurance information — to qualify quotes
- Other data that we can collect based on your individual project — to find contractors for Services
- Email, phone — marketing
- IP address, UTM parameters, geolocation, device type, browser type, cookies, user agent, user ID and data about your interaction with the Website (session ID) — smooth operation of the Website
From Home Improvement Contractors:
- Name, registration number, contacts — conclusion and performance of the contract
- Name of representative, contacts, position, business information — conclusion and performance of the contract
- Payment information — contract performance
- Advertising preferences — advertising campaign settings
- IP address, UTM parameters, geolocation, device type, browser type, cookies, user agent, user ID and data about your interaction with the Website (session ID) — smooth operation of the Website
How and when a third party gets access to the user data
We may employ third party companies and individuals to facilitate our Service ("Service providers") on our behalf, or to assist us in analyzing how our Service is used. We do not share all your personal information with third parties. They have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Service providers include Google, Facebook, Yahoo, AOL, Taboola and Nextdoor. These third party Service Providers have their own privacy policies addressing how they use such information; feel free to check out their own privacy policies to find out more.
Google · Facebook · Yahoo · Taboola · Nextdoor
Customer content
You may choose to restrict the collection or use of your personal information in the following way: whenever you are asked to fill in a questionnaire form on the Website, if you do not want the information to be used by anybody for direct marketing purposes, or if you have previously agreed to collection of data for direct marketing purposes, you may change your mind at any time by filing a form and submitting your request at https://www.neuhomeservices.com/do-not-sell.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us or e-mail us as soon as possible at admin@neuhomeservices.com. We will promptly correct any information found to be incorrect.
Opt out
To opt out of e-mail based marketing or other types of marketing, you can opt out by writing to us at admin@neuhomeservices.com.
Data transfer
We may share your personal data with the following categories of third parties:
- Where you have provided consent, we may share your personal data with the third parties to whom you have consented, such as when you authorize a third party to contact you in relation to the Service.
- To our Service providers and Contractors who provide Services or who we use to support our business.
- We may share your personal data with a regulator, competent law enforcement body, government agency, court or other third party where we believe it is necessary to comply with law; enforce the terms of a contract; or protect the rights, property or safety of a party.
Data security
The security of your data is important to us, and we use commercially reasonable security measures to protect against the loss, misuse, and alteration of the information under our control.
Data is stored on our secure server and is available to NEU HOME SERVICES' employees who have access to the administration panel. These employees dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
In order to prevent unauthorized access or disclosure, we have put in place TLS/SSL software, which encrypts information you input, and also facilitates secure transmission. In addition we use firewalls and other security measures to ensure the security of your data. The access to your data, given to agents, contractors and other third parties having a business need, is very limited.
We only keep your personal information as long as we reasonably require, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Safety of data
NEU Home Services cannot be held responsible or liable for any privacy sensitive information sent through the Website by users without the required authorization. The safety and confidentiality of your account information is your responsibility. You are responsible for maintaining the secrecy and accuracy of your password, e-mail address and other account information at all times. We recommend a strong password that you do not use with other Services. We are not responsible for personal data transmitted to a third party as a result of an incorrect e-mail address.
Sales/Merger
Information about our users and our Website is a business asset of NEU Home Services. Consequently, information about our users, including Personal Data, will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Website, our Services, or fulfilment, sale or pledge of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.
Applicable law
Information that is submitted to this site will be collected, processed, stored, disclosed and disposed of in accordance with applicable Canadian as well as USA laws.
Privacy legislation
This Privacy Notice is created and governed by applicable privacy laws. We have also referred to legislation in individual states that has not yet been enacted or has not yet entered into force, to indicate your rights. You can see a list of these laws here:
- State of California — California Consumer Privacy Act and California Privacy Rights Act
- State of Virginia — Consumer Data Protection Act
- State of Ohio — Ohio Personal Privacy Act*
- State of Colorado — Colorado Privacy Act
- State of Nevada — Nevada Privacy Law
- State of Massachusetts — Massachusetts Information Privacy Act*
- State of Minnesota — Minnesota Consumer Data Privacy Act*
- State of New York — New York Privacy Act*, Digital Fairness Act*
- State of North Carolina — Consumer Privacy Act*
- State of Pennsylvania — Pennsylvania House Bill 1126*
- State of Delaware — Online and Personal Privacy Protection
- Canada — Personal Information Protection and Electronic Documents Act 2000 and Canada's Anti-Spam Legislation
(* pending bills)
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes or latest information on our privacy practices. Changes to this Privacy Policy are effective when they are posted on this page.
Contact information
If you have questions or concerns regarding this Privacy Policy, please contact us at admin@neuhomeservices.com.